I remember a few years ago I was sitting in the office space our company was renting in the rural area of Riga, a city in the North of Europe and I could tell by sound who has just arrived at work. My desk was next to the window on the second floor, exactly above the narrow pavement where everyone would park their two-wheelers. Every time someone arrived I almost felt how our office plant called “Igor” was complaining about disturbing his peaceful existence.

Before we jump into boring definitions of Dealer Management System (DMS), let me put something from a different angle. Think of your business from the perspective of the next five years. What is going to change, based on what has already changed and is actively implemented in your industry? How customer experience expectations have changed?