In automation we trust...
We are a privately held company founded in 2014 in Delaware, USA. As of 2019, we are also operating in Latvia. We help companies through their digital transformation by automating the sales process. We help our customers to close the customer journey under one platform - Salesforce Sales Cloud, Service Cloud and CPQ.
We are most often asked - why Blondie? Because we associate Blondie with something simple and easy to understand. That’s exactly what we do - we make complex things simple for our customers to understand.
We are trusted
Our core competencies
We analyse companies’ sales and customer service model and help them digitise it.
We call it
Digital Transformation
- Sales process system analysis
- Analysing the method of value creation and communication to the consumer (customer)
- Digital strategy development
- Software development and technical support
What are the benefits of our services?
A gradual shift from traditional approaches to sales and business management to digital tools leads to increased sales, customer satisfaction and profit growth
- Moving from Excel accounting to a CRM system
- Transition from operators to self-service portal (in b2b and b2c segments)
- Transition from historical sales planning to real-time planning based on up-to-date data from your employees and markets
- Move from ‘expert’ selling to systematic selling
- Move from multiple data sources (Excel, employees, ERP system) to a single ‘place of truth’ about your customers
Innovation
We strive to continuously learn new technologies. Whether it’s programming languages, new advertising channels or interior design trends. We are not afraid to experiment ourselves in order to bring proven technologies to our customers.
You are in good hands
We are a small, experienced team of Salesforce and business process consultants based close to your business.
9 Salesforce experts
We are Salesforce experts in Sales Cloud, Service Cloud and CPQ. We have 48 freelancers in our network of contacts that we bring in for special projects.
On the market since 2014
We were founded in Delaware, USA. As of 2019, we are also offering our services in the European market. We are currently the official Salesforce Consultancy Partner in the Baltics.
143 completed projects
Since our founding, we have delivered a diverse range of B2B and B2C projects, with over 50 different customers from a variety of industries, from tourism to construction.
We speak 3 languages
We speak three languages fluently - Latvian, English and Russian. You will find it easy to communicate with us, as we will carefully match you with the right project manager for your mentality.
Composure
New does not mean ‘better’. In the race for new technology, we always ask ourselves one question – is it really better than what came before? It is very important not to make hasty decisions in favour of untested technology.
Why choose Blondie?
Common sense
We won't implement a complicated and highly automated system if the company isn’t ready for it.
We are fanatics
We love our work. Give us something mentally challenging and we'll be right up in your office, tackling it with joy!
Business meets IT
We speak the language of business. We have both experienced Sales reps and highly qualified IT experts who will work to meet your needs.
We know what we don't know
We'll never hesitate to tell you if we see that the project is beyond our capabilities.
We are small and flexible
We deliberately stay small and remain adaptable to the rapidly changing IT market and business environment. We maintain a large network of outsourced experts, which allows us to leverage the expertise we need.
Our Process
Initial consultation
Before we engage in any kind of relations, we jump on a quick call to determine if our salesforce professional services are a good fit for your company. During this consultation, we'll discuss your business needs and goals and Salesforce platform products of your interest so we can develop a plan of action specifically tailored to help you reach your targets. We want to make sure you get the most out of our services, so we take the time to understand your unique needs.
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Discovery session
Following this consultation, we'll put together a discovery session that will focus on your company's business processes and needs. This way, we can provide you with the information necessary to prepare, estimate of the project scope, pick right Salesforce platform product and calculate financials for our Salesforce consulting services.
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Design and implementation
After we've completed the discovery sessions, we design and implement custom solutions base on Salesforce platform for each customer's needs. We combine our industry-leading expertise with customers' knowledge of their own business processes, to create a solution that will be as efficient as it is tailored to fit those unique needs. You'll get access to expert Salesforce consultants who can answer questions about your implementation or management of the platform. Plus, you'll have direct access to a team of developers who can help you with any customization needs you may have.
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Third-party Integration
Once the design stage is complete, our team of experts will work to create integrations with external systems like ERP or accounting systems. This will make Salesforce the single source of truth for all client-related data, ensuring that you have a clear view of your business performance at all times. With accurate data readily available, you'll be able to make better decisions and optimize your sales processes for even better results.
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Data migration
Then we make initial data migration from other systems and offline data sources like spredsheets and employee notebooks. This way, you'll have all the data you need right at your fingertips, and you can start seeing the benefits of your Salesforce investment immediately.
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User training
We also provide training materials, such as educating videos and in-person user training sessions, to help your employees get up to speed quickly, drive user adoption and start using the system as efficiently as possible. We want to make sure that everyone who needs access to Salesforce can take advantage of its powerful features, so we provide a range of training options to fit each employee's needs. This is one of the most important and undervaluated step in the Salesforce implementation process.
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Launch
Once the project is complete, we'll launch it and offer one of our HyperCare programs for the first weeks after the launch. This way, you'll have immediate access to support when you need it, and you can start seeing the benefits of your new Salesforce implementation right away.
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Support
Once the project is complete, we'll launch it and offer one of our HyperCare programs for the first weeks after the launch. This way, you'll have immediate access to support when you need it. As the time goes, our managed services for salesforce will help you develop your Salesforce instance even further and make sure it is always up to date.
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