We have been working in the salesforce space for years, we understand how companies use their tools and what they struggle with when implementing new software. Our team of experts will work closely with your company to design an implementation plan that fits your needs perfectly.
Whether you’re looking to improve customer experience or reduce costs, our expert team can help you get started on this journey immediately!
Questions? We have answers: +371 27 333 239
We help merge multiple communication channels. Omni-channel routing enables you to service customers across as many communication channels as your business has. In case a customer contacts your business via telephone, chat or email, the same customer profile is used to serve them. This means you do not have to create multiple profiles for one customer if they contact you across multiple channels.
Having Omni-channel routing takes away the burden of manually asking a client their preferred communication channel and then determining where to route the communication based on the channel they have selected.
With Salesforce Service Cloud you can bring your field service to the next level. Field Service lightning helps manage your employees working in the field, order field workers appointments and more.
Field Service Lightning integration with the Customer Relationship Management system allows features like creating opportunities when appointments are booked, create tasks for field workers when an appointment is completed and schedule appointments based on common work schedules. Scheduling can also be done through a mobile app that lets employees easily choose their work schedule. The mobile app also provides up-to-date information about the status of an appointment as well as a map of their journey.
Self Service communities are a part of the Service Cloud package and we can help implement your customer self-service. We will help you create self-service communities so your customer doesn’t have to wait for the support ever again even if you are not available to handle their questions.
We will set up your customer self-service community so that your customers can search for how-to’s or quickly create a new ticket. You will be able to approve, moderate and reject any community post before it is seen by the public. This means unwanted posts can be dealt with at an early stage.
Salesforce Service Cloud offers comprehensive knowledge base tools which enable your customers and partners to access all relevant information, frequently asked questions and more with just a few clicks. The knowledge base can help you save your service agent time and increase customer satisfaction.
We have been working in the salesforce knowledge base for years, we understand how companies use their tools and what they struggle with when implementing new software. Our team of experts will work closely with your company to design an implementation plan that fits your needs perfectly.
Questions? We have answers: +371 27 333 239
Salesforce is a great CRM platform, but it’s not perfect for every business.
Many organizations choose to customize Service Cloud in order to meet their unique needs, and that makes sense. But customizing an instance of the Service Cloud isn’t easy or cheap. And starting from scratch can be even more expensive and time-consuming. If you’re looking for customization services, we’ve got some good news: We can help you get the most out of your Service Cloud while saving money and time on development efforts!
Our team has over 7 years of experience with customized Salesforce Service Cloud deployments; we know what works best and how to make it happen quickly so that our clients don’t waste any time or money trying to build something on their own they could have already had if they’d hired us in the first place! Create a seamless customer experience with our Service Cloud customization services. Start today!
Customer service is a complex, difficult to master, and expensive part of the business. It’s not just about answering the phone or responding to emails efficiently – it’s also about keeping customers happy and retaining them.
We help our customers with customer service strategy, implementation, training, and support. We have made customer service easy for you by taking care of everything from start to finish so that your company can focus on what matters most…your business!
Our team of experts will work with your organization to create an effective plan for improving customer satisfaction through better communication, more efficient processes, and improved internal collaboration. With us as your partner in providing world-class customer experience management services, we’ll show you how to get the results that matter most!
Your team is spending too much time digging through data to get information.
You need a way to visualize your analytics so you can see what’s happening with your customer service teams and how they’re performing. With this Salesforce Analytics tool, you can easily create charts and graphs that show the performance of your teams in real-time. This means you’ll be able to make better decisions about which strategies are working best for each department and give them feedback on their progress towards goals.
Service Cloud enables creating easy to use dashboards. By these dashboards, not only will it save hours of work every day but it will also help improve communication between departments by having everyone on the same page when it comes to customer satisfaction metrics. Plus, service analytics powered by Salesforce AI engine Einsteins enables agents to have very convenient view on each case.
Questions? We have answers: +371 27 333 239
Before we engage in any kind of relations, we jump on a quick call to determine if our salesforce service cloud integration services are a good fit for your company. During this consultation, we'll discuss your business needs and goals and Salesforce platform products of your interest so we can develop a plan of action specifically tailored to help you reach your targets. We want to make sure you get the most out of our services, so we take the time to understand your unique needs.Book consultation
Following this consultation, we'll put together a discovery session that will focus on your company's customer services processes and needs. This way, we can provide you with the information necessary to prepare, estimate of the project scope, pick right Service Cloud editions and calculate financials for our Salesforce Service Cloud consulting services.Book consultation
After we've completed the discovery sessions, we design and implement custom solutions based on Salesforce platform for each customer's needs. We combine our industry-leading expertise with customers' knowledge of their own business processes, to ensure successful service cloud implementation.
You'll get access to Service Cloud experts who can answer questions about your implementation or management of the platform. Plus, you'll have direct access to a team of developers who can help you with any customization needs you may have.Book consultation
Once the design stage is complete, our team of experts will work to create integrations with external systems like ERP or accounting systems. This will make Service Cloud the single source of truth for all client-related data, ensuring that you have a clear view of your business performance at all times providing personalized support. With accurate data readily available, you'll be able to make better decisions and optimize your customer support processes for even better results.Book consultation
Then we make initial data migration from other systems and offline data sources like spreadsheets and employee notebooks. This way, you'll have all the data you need right at your fingertips, and you can start seeing the benefits of your Salesforce investment immediately.Book consultation
We also provide training materials, such as educating videos and in-person user training sessions, to help your service agents and other Service Cloud users get up to speed quickly, drive user adoption and start using the system as efficiently as possible. We want to make sure that everyone who needs access to Service Cloud can take advantage of its powerful features, so we provide a range of training options to fit each employee's needs. This is one of the most important and undervalued steps in the Salesforce Service Cloud implementation process.Book consultation
Once the project is complete, we'll launch it and offer one of our HyperCare programs for the first weeks after the launch. This way, you'll have immediate access to support when you need it, and you can start seeing the benefits of your new Salesforce implementation right away. We also offer personalized service agents support to make sure your first days with salesforce are seamless and hassle-free.Book consultation
Once the project is complete, we'll launch it and offer one of our HyperCare programs for the first weeks after the launch. This way, you'll have immediate access to support when you need it. As time goes, our managed services for salesforce will help you develop your Salesforce Service Cloud functionality even further and make sure it is always up to date.Book consultation
Questions? We have answers: +371 27 333 239
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We knew we were in good hands when the Blondie team met our every expectation. They are more than just a typical agency, but rather they are someone who gets so excited about your project that you can't help but be excited too! We give them 5 stars for their stellar performance on this project.
L'antique Coque, a French fashion company based in Paris, we were looking for a Salesforce project team that would increase conversions on our website. Shortly - we've achieved the result on budget. Now we've subscribed for Blondie Care Plus program to support our e-commerce project.
The Blondie team did a great job on my project. I was looking for someone to help me with the Salesforce project for Hammerpocalypse and they delivered in all categories, exceeded expectations by far. Only delivery time was slightly delayed due to complications in our product catalog. They are very knowledgeable about the industry and were really helpful in providing direction when needed. The project went smoothly thanks to them!
Service cloud implementation is a client-focused process of designing, building and activating customer-centric services on the service cloud.
With the breadth of functionality provided by service cloud for all departments, an enterprise can offer its customers unprecedented quality of support leveraging “self-service” capabilities while cutting costs at same time.
Service Cloud is software designed to provide high levels of efficiency by organizing customer interactions through one central system.
The platform offers self-service options that allow clients to reach out for assistance without needing to wait or jump through hoops just to get their issues addressed. This makes life easier on both sides–customers no longer need help standing in line waiting for assistance, and they get quick responses
Salesforce implementation services are the processes that are used for implementing Salesforce into an enterprise. It’s a client-focused process that includes design, building, and activation components.
The process doesn’t end with Salesforce being built onto your system–in most cases, it is followed by user training to make sure your employees know how to use Salesforce optimally. You can also expect help from our team in integrating Salesforce with external systems, ensuring all of the data is accurate, and providing ongoing support.
Salesforce Service Cloud includes tools to optimize customer service process, track customer service quality, drive customer retention, provide customers with embedded service, process automation tools, and comprehensive contact center capabilities.
Features such as Knowledge, live agent chat, case management, guided escalation, customer community, social profile integration have been designed to automate your interactions with the customers and provide them a seamless experience.
Depending on what features you are looking for. Generally, main Service Cloud Services are:
Service Cloud lighting is the newer version of Salesforce that was released in Spring of 2016.
It is quite similar to Salesforce Classic, but with some enhancements.
Salesforce Service Cloud lightning offers more flexibility and security for your touch points across different channels, including mobile apps.
These two are different apps, both from Salesforce. Sales Cloud is an app specifically designed and pre-built for sales processes while Service Cloud is designed with customer support processes and service quality in mind.
Both apps have tight integration one with another and often are sold as a package offering competitive pricing which could include both apps.