Salesforce Service Cloud Implementation Services

If you’re looking to improve your customer service operations and improve your customer loyalty, then consider enlisting the help of an experienced Salesforce Service Cloud implementation service provider like us. We can help you get up and running with the Service Cloud platform quickly and easily, so you can start reaping the benefits right away. Contact us today for more information about our Salesforce Service Cloud implementation services. We would be happy to answer any of your questions!

Salesforce Service Cloud Implementation Services

Watch short video about our Salesforce Implementation Services

You need service cloud consultant. Salesforce service cloud implementation

Salesforce service cloud is a great product but it can be hard to implement. It's a complex system and companies need help with the implementation!

We have been working in the salesforce space for years, we understand how companies use their tools and what they struggle with when implementing new software. Our team of experts will work closely with your company to design an implementation plan that fits your needs perfectly.

Whether you’re looking to improve customer experience or reduce costs, our expert team can help you get started on this journey immediately!

Talk to One of The Leading Salesforce Service Cloud Implementation Companies on The Market Today! Book Free consultation now!

Questions? We have answers: +371 27 333 239

What We Do

Communication Channels

We help merge multiple communication channels. Omni-channel routing enables you to service customers across as many communication channels as your business has. In case a customer contacts your business via telephone, chat or email, the same customer profile is used to serve them. This means you do not have to create multiple profiles for one customer if they contact you across multiple channels.

Having Omni-channel routing takes away the burden of manually asking a client their preferred communication channel and then determining where to route the communication based on the channel they have selected.

Communiction channels | service cloud implementation services
Field Service | Service Cloud implementation services

Field Service

With Salesforce Service Cloud you can bring your field service to the next level. Field Service lightning helps manage your employees working in the field, order field workers appointments and more.

Field Service Lightning integration with the Customer Relationship Management system allows features like creating opportunities when appointments are booked, create tasks for field workers when an appointment is completed and schedule appointments based on common work schedules. Scheduling can also be done through a mobile app that lets employees easily choose their work schedule. The mobile app also provides up-to-date information about the status of an appointment as well as a map of their journey.

Self Service Communities

Self Service communities are a part of the Service Cloud package and we can help implement your customer self-service. We will help you create self-service communities so your customer doesn’t have to wait for the support ever again even if you are not available to handle their questions.

We will set up your customer self-service community so that your customers can search for how-to’s or quickly create a new ticket. You will be able to approve, moderate and reject any community post before it is seen by the public. This means unwanted posts can be dealt with at an early stage.

Self service | Salesforce service cloud implementation services

Knowledge Base

Salesforce Service Cloud offers comprehensive knowledge base tools which enable your customers and partners to access all relevant information, frequently asked questions and more with just a few clicks. The knowledge base can help you save your service agent time and increase customer satisfaction.

We have been working in the salesforce knowledge base for years, we understand how companies use their tools and what they struggle with when implementing new software. Our team of experts will work closely with your company to design an implementation plan that fits your needs perfectly.

Talk to One of The Leading Salesforce Service Cloud Implementation Companies on The Market Today! Book Free consultation now!

Questions? We have answers: +371 27 333 239

We enable companies to transform their customer service. We provide a full stack of Salesforce Service Cloud implementation and customization services.

Jeff Tilley

Service Cloud Customization Services

Salesforce is a great CRM platform, but it’s not perfect for every business. 

Many organizations choose to customize Service Cloud in order to meet their unique needs, and that makes sense. But customizing an instance of the Service Cloud isn’t easy or cheap. And starting from scratch can be even more expensive and time-consuming. If you’re looking for customization services, we’ve got some good news: We can help you get the most out of your Service Cloud while saving money and time on development efforts!

Our team has over 7 years of experience with customized Salesforce Service Cloud deployments; we know what works best and how to make it happen quickly so that our clients don’t waste any time or money trying to build something on their own they could have already had if they’d hired us in the first place! Create a seamless customer experience with our Service Cloud customization services. Start today!

Service Cloud Consulting

Customer service is a complex, difficult to master, and expensive part of the business. It’s not just about answering the phone or responding to emails efficiently – it’s also about keeping customers happy and retaining them.

We help our customers with customer service strategy, implementation, training, and support. We have made customer service easy for you by taking care of everything from start to finish so that your company can focus on what matters most…your business!

Our team of experts will work with your organization to create an effective plan for improving customer satisfaction through better communication, more efficient processes, and improved internal collaboration. With us as your partner in providing world-class customer experience management services, we’ll show you how to get the results that matter most!

Service Cloud Dashboards & Reports

Your team is spending too much time digging through data to get information.

You need a way to visualize your analytics so you can see what’s happening with your customer service teams and how they’re performing. With this Salesforce Analytics tool, you can easily create charts and graphs that show the performance of your teams in real-time. This means you’ll be able to make better decisions about which strategies are working best for each department and give them feedback on their progress towards goals. 

Service Cloud enables creating easy to use dashboards. By these dashboards, not only will it save hours of work every day but it will also help improve communication between departments by having everyone on the same page when it comes to customer satisfaction metrics. Plus, service analytics powered by Salesforce AI engine Einsteins enables agents to have very convenient view on each case.

Service Cloud Dashboards and Reports

Talk to One of The Leading Salesforce Service Cloud Implementation Companies on The Market Today! Book Free consultation now!

Questions? We have answers: +371 27 333 239

Talk to One of The Leading Salesforce Service Cloud Implementation Companies on The Market Today! Book Free consultation now!

Questions? We have answers: +371 27 333 239

We are Salesforce Implementation Partner you can trust. What our customers are saying.

FAQ: Salesforce Service Cloud Implementation Frequently Asked Questions

Service cloud implementation is a client-focused process of designing, building and activating customer-centric services on the service cloud.

With the breadth of functionality provided by service cloud for all departments, an enterprise can offer its customers unprecedented quality of support leveraging “self-service” capabilities while cutting costs at same time.

Service Cloud is software designed to provide high levels of efficiency by organizing customer interactions through one central system.

The platform offers self-service options that allow clients to reach out for assistance without needing to wait or jump through hoops just to get their issues addressed. This makes life easier on both sides–customers no longer need help standing in line waiting for assistance, and they get quick responses

Salesforce implementation services are the processes that are used for implementing Salesforce into an enterprise. It’s a client-focused process that includes design, building, and activation components.

The process doesn’t end with Salesforce being built onto your system–in most cases, it is followed by user training to make sure your employees know how to use Salesforce optimally. You can also expect help from our team in integrating Salesforce with external systems, ensuring all of the data is accurate, and providing ongoing support.

Salesforce Service Cloud includes tools to optimize customer service process, track customer service quality, drive customer retention, provide customers with embedded service, process automation tools, and comprehensive contact center capabilities.

Features such as Knowledge, live agent chat, case management, guided escalation, customer community, social profile integration have been designed to automate your interactions with the customers and provide them a seamless experience.

Depending on what features you are looking for. Generally, main Service Cloud Services are:

  • Field Service Capability
  • Mobility (mobile app which works even offline)
  • Contact Center Capability
  • Multi-channel Support
  • Customer Community
  • and more

Service Cloud lighting is the newer version of Salesforce that was released in Spring of 2016.

It is quite similar to Salesforce Classic, but with some enhancements.

Salesforce Service Cloud lightning offers more flexibility and security for your touch points across different channels, including mobile apps.

These two are different apps, both from Salesforce. Sales Cloud is an app specifically designed and pre-built for sales processes while Service Cloud is designed with customer support processes and service quality in mind.

Both apps have tight integration one with another and often are sold as a package offering competitive pricing which could include both apps.

Talk to leading Salesforce Service Cloud Agency Today

Address

Blondie SIA
Dārzciema iela 60, Rīga, LV-1073, Latvija

Contacts

hello@myblondie.com
+371 27 333 239

Opening times

Monday – Friday: 9:00 – 18:00 (EET)
Saturday&Sunday: closed

Book you free consultation now